Contact Us

For any queries or further assistance, please do not hesitate to contact us through the online form available at the top of this page.

Press contact

For all press and marketing enquires please email our press office at


How do I place an order on the Bally website?

Placing an order is quick and easy:

Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.

Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.

You are able to review the items you have added to your shopping bag by clicking on the ‘BAG’ icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the 'REMOVE' button next to the item.

To resume shopping after viewing your shopping bag, click the ‘CONTINUE SHOPPING’ button.

To finalize your purchase, click ‘SECURE CHECKOUT’ button and follow the instructions.

Please be aware that items in your bag are not reserved. Until you checkout, items in your shopping bag and may still be purchased by other customers.

Do I need a customer account to be able to place an order?

You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including stating your contact preferences, storing payment methods, and managing address details.

I have forgotten my password! What should I do?

You may reset your password by clicking on the 'Forgot your password?' link on the sign in page and follow the instructions.

Do you want to place an order with us?

Our Experts can assist you in placing an online purchase via phone ON +65 6688 7148 or preparing for you the order according to your request. You will be able to conclude it at your most convenient time according to stock availability.

In both cases, you will receive via email a link to the website where you would just need to include shipping and payment details to conclude the purchase autonomously.

Terms and Conditions are the same of online orders placed on this website.

Is my personal information kept private?

We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.

How will I know when you have received my order?

After you place your order, you will receive an email confirming the safe receipt of your order. Please note that this does not constitute an acceptance of your order. You will also receive an order confirmation email once all your details have been checked and the availability of your order has been verified. The contract between you and Bally will be effective from the moment your items are shipped from our facility.

Is it possible to order corporate gifts online?

For Corporate Gifting please contact us at and our Team will be happy to assist you.

Can I place a Gift Order?

Yes, you can place a Gift Order selecting the option "Gift" under the list of products in your bag at the checkout. You can either choose to include a personalized message or to get a blank card to include a message later. It is also possible to hide the price to the recipient. To have more information, please contact us filling the form available at the bottom of this page.


What payment types does Bally accept?

Bally accepts Visa, Visa Debit, AMEX, AMEX Debit, MasterCard, MasterCard Debit, Google Pay, Apple Pay and PayPal. Please note that additional payment authentication may be required by your card issuer such as Verified by Visa, MasterCard Secure Code and AMEX SafeKey.

Is it safe to use my credit/debit card on your website?

Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Adyen, a secure online payment gateway which encrypts your payment details in a secure host environment.

Bally ensure the security of payments by means of a 3D Secure system for Visa©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. In case of doubt, you can place your order by phone with our Customer Service by calling +65 6688 7148.

When will Bally debit my card/account?

At the point of order your financial institution may authorize the required funds. Bally, however, will not request the funds until your order is shipped from our facility.

Why is my order not being accepted?

Please be sure that the address entered in the 'Billing' field is the address that is registered with your bank. If the order is still not being accepted please contact your bank, and after that check contact the Client Services team +65 6688 7148 who, we will be happy to assist you.


Please provide your receipt and purchased goods at the TRS office at the Departures Terminal. More information can be found here:


Which countries does Bally deliver to?

Bally delivers Singapore only. We do not deliver to Malaysia.

How long will it take for me to get my order?

We offer complimentary next business day shipping and in-store collection on all orders when you place your order before 13:00 SGT. Please be advised that during peak periods such as promotions, Sales, and Christmas, the processing of your order might encounter delays due to the number of orders to be processed. If you have further questions, please contact Client Services through the online form available at the top of this page. We can advise you on the progress of your order.

How much does shipping cost?

Bally offers free next day delivery on all online orders.

Will my parcel be insured and will I need to sign for it?

Your parcel is insured by Bally during transit, up until the point when it is received by you. No signature is required for your delivery which is facilitated and recorded by JCR Services Enterprise.

Can I track my order?

Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.


Unfortunately, we are unable to change your delivery address after your order has been placed.


Please note that Bally does not ship to freight forwarders. Orders placed with a delivery to freight forwarders are automatically rejected and will not be processed.

Does Bally deliver to PO boxes?

Yes we do in accordance to the JCR Services Enterprise rules of scale.



To return your item free of charge please follow the below steps.

1) Please indicate the reason for return on this form.

2) Call Bally Marina Bay Sands store on +6566887148 to arrange your free, insured return. Bally cannot be responsible for returns made through
other carriers.

3) Repack the item(s) to be returned in the original packaging with this form inside the carton.

4) If multiple items are being returned, please include all completed forms and attach on top of the carton all applicable stickers if available.

You may contact Customer Service on +65 6688 7148 should you require any further assistance.


Returns are free of charge. You must follow our returns process to ensure your return in the correct manner.

Will I receive a full refund?

All items are rigorously checked for quality when returned. Once your goods are deemed to be in the original condition being new and unused with all tags and labels still attached, Bally will issue a full refund in the tender originally paid.

When will I receive my refund?

We will send you a return confirmation email once we issue the refund. Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.


Yes, orders placed online can be returned to a store of your choice (excluding outlet and airport stores) with proof of purchase. Please note we can only accept store returns within the same country of delivery only. From the day of receipt, you will have fourteen (14) days to submit a returns request. All returned merchandise must be in a new and unused condition with all tags and labels still attached. Bally will issue a refund for the amount originally paid. Bally can only issue a refund to the original form of payment. For more details see our Returns Policy.

Can I return a faulty item?

You have the right to return items with defects or quality issues. Should you find that your items have any manufacturing defects or quality issues, you should immediately contact Bally Client Services through the online form available at the top of this page or by calling +65 6688 7148. We will provide you with full instructions on how to return your items. Upon receipt, we will carefully examine your items, and if any damages or defects are identified, we will repair or replace them free of charge. If we cannot repair or replace your item, we will offer you a full refund.

Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.


I need more information on a product

Bally is a renowned Swiss luxury brand with a rich heritage dating back to 1851. Known for its exceptional craftsmanship, high-quality materials, and innovative design, Bally offers a diverse collection of timeless products, with a commitment to excellence and a blend of tradition and modernity.

We strive to display as much information as possible on our product pages. If you would like further details on specific products, please get in touch with our client service by clicking on the button “Contact Us” on the top of this page.

Do you offer a repair service?

Should you wish to discuss a repair for your Bally product, please contact Client Services by filling the online form available at the top of this page.


To maintain the best condition of your shoes, proper care and attention should be given to the leather depending on its type.

Do you offer a repair service?

Should you wish to discuss a repair for your Bally product, please contact Client Services by filling the online form available at the top of this page.


Bally does not offer refreshing services for handbags or small leather goods. For additional assistance, please contact Client Services through the online form available at the top of this page.

What is the difference between an adjustable belt and a fixed belt?

Bally has two types of belt constructions - adjustable and fixed. If your belt is fixed, it has been designed with multiple size options to choose from. If your belt is adjustable, it has been designed with a singular length of material. The buckle can be removed and the material can be cut in order to fit you perfectly. Bally offers a belt cutting service in-store. For more information, please contact Client Services through the online form available at the top of this page.


Delivery Times

Delivery times are next day delivery. Bally offers free shipping .

Please note that delivery times are calculated from when we ship your order, not from the time it was placed. Once your order has been shipped, you will receive confirmation via email and in your Bally account.


Returns & Refunds

1.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website without any penalty, by contacting Client Services at +65 6688 7148. You have fourteen (14) days from delivery of the Products to submit your returns request. Bally accepts returns on all items, including sale, discounted and promotional items.

1.2 Only return shipments using our approved courier will be free of charge and at Bally's cost and liability.

1.3 Should you decide to use a courier other than the Bally approved courier, you will bear all associated costs and liability. Any costs or expenses incurred by you in the return of Products are not refundable.

1.4 You shall return the Products within 14 days from the date you receive the return authorisation number from Bally.

1.5 You shall return the Products by packaging the relevant Product(s) securely. You shall return the Product(s) in the same condition in which you received them and they shall be returned in their original packaging; moreover, the Products shall not have been washed or damaged and the relevant identification tag(s) shall still be attached to the Products with the disposable seal. Please note that Bally will review the returned Product(s) via quality control. If the Product(s), are received in perfect condition, new and with all tags and labels attached, Bally will approve the return and reimburse the price originally paid. If the recipient of the Product(s) indicated in the order form is different from the individual who made the payment for such Product(s), the amount paid for returned items shall be refunded to the individual who made the payment.

1.6 If any of the labeling or tags are missing, do not comply with this Right of Withdrawal/Returns Policy or Bally has any reason to believe that the Products have been altered or are an imitation of the Products or were not purchased directly through this Website, Bally will not accept the return and will return the Products back to you.

1.7 Should Bally accept the return, we shall refund the price of the Product(s). Bally will refund to the card/payment method you originally used to pay for the Products, within 30 days from the date on which you give notice of your withdrawal, unless possible delays of a technical nature occur that are not attributable to Bally. Should you decide to use a courier other than the Bally approved courier, we may withhold the reimbursement until we have received the Product(s) back, or until you have supplied evidence of having sent back the Product(s), whichever is the earliest.

1.8 You may also return the Products to stores owned or directly operated by Bally within the same country of delivery. This returns policy does not apply to purchases bought in franchising shops, outlets, retail stores, department stores, duty free shops or any other website.

1.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with our contract with you. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in these T&Cs. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


Conditions of Sale

These General Terms and Conditions of Sale ('T&Cs') govern the offer and sale (together with the documents referred to below, including without limitation the Privacy Policy and Terms and Conditions of Use) of products marked with the 'Bally' trademark ('Products') on the website (the 'Website').
Please read these Ts&Cs carefully before ordering any Products on the Website. By ordering any of our Products on the Website, you agree to be bound by these Ts&Cs.
The Products purchased on the Website are sold by BALLY Singapore Pte Ltd, trading as Bally, with registered office in 350 Orchard Road, #11-08 Shaw House, Singapore 238868 ('Bally', 'our', 'we' or 'us').
For any other legal information, please go to the following sections of the Website: Privacy Policy, Terms and Conditions of Use, Returns Policy, and Warranty Policy.
Please read these Ts&Cs carefully before ordering any Products on the Website. By ordering any of our Products on the Website, you agree to be bound by these Ts&Cs.

1. Our Business Policy

1.1 Bally offers the Products for sale on its Website, including its e-commerce business services exclusively to its end users i.e. any natural person who is acting for purposes which are outside his/her trade, business or profession (a 'consumer'). If you are not a consumer, please do not buy any Product(s) on the Website. We reserve the right not to process orders received from users who are not consumers and any other order which does not comply with our business policy.

1.2 Bally offers its Products only to consumers over the age of 18. If you are under 18, you are strictly prohibited from ordering Products from the Website. Bally reserves the right to cancel any orders from consumers we believe to be under the age of 18.

1.3 We do not sell secondhand Products or Products of lower quality than the corresponding market standards. The main characteristics of Products are shown on each Product page of the Website. The appearance of Products offered for sale on the Website may not exactly correspond to actual Products in terms of image, dimensions and colors depending on your Internet browser or monitor quality.

1.4 Products ordered on this Website may only be shipped to Singapore (the 'Country'). Please see Section 4 in these T&Cs for more information.

1.5 These Ts&Cs (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to Products on the Website between the users of the Website and Bally.

2. How To Process An Order

2.1 To place an order, you should select the Products you desire to purchase on the Website, select a size, and add the items to your shopping bag by clicking on 'Add to Shopping Bag'. Once you are ready to checkout, click on the shopping bag icon at the top right of the screen, which will display all of the Products you have selected to purchase. It is your responsibility to check the items in your shopping bag are the correct style, color and size before proceeding. Once you are ready to proceed with your order, click on 'Secure Checkout', where you will be able to add gifting options and will be asked to select your preferred payment method and delivery option, as well as enter personally identifiable information. After having read and accepted these Ts&Cs, click on the acceptance button. You will be requested to log into your personal account (if you are already registered) or continue through guest checkout.

2.2 All orders are subject to acceptance and availability. Please be aware that Products in your Shopping Bag are not reserved and can therefore be purchased by other users until you complete the checkout process.

2.3 Your order is an offer to Bally to buy the Product(s) contained within your order and is binding for a period of fifteen (15) days. An order shall be deemed to have been submitted to Bally when you receive an order receipt email (automatically generated) confirming the content of your order, which has been received and is being assessed by Bally.

2.4 This order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the Products.

2.5 Your offer shall be deemed accepted and the relevant contract of sale is effective from the moment Bally dispatches the Product and you receive a confirmation email containing information about the acceptance of your offer, the dispatch time, the essential characteristics of the purchased Products, a detailed breakdown of the price paid for each Product and delivery costs and details ('Order Status Update').

2.6 If your order is dispatched in more than one package, you may receive a separate email for each package and by means of each separate email you and Bally complete a separate contract of sale for the Product(s) specified in the respective email.

2.7 You may access your order form by clicking on the section of the website under 'My Account' that is labeled 'Track My Order'.

2.8 Bally reserves the right not to accept your order in its sole discretion. In such case, Bally will inform you by email of the cancellation of the order.

2.9 By submitting an order form, you unconditionally accept and undertake to comply with these Ts&Cs as well as any other terms and conditions contained on the Website (including without limitation our Privacy Policy, Terms and Conditions of Use, Returns Policy, and Warranty Policy).

2.10 We strongly encourage you to print a copy of these Ts&Cs and the order form using the print option and save a copy thereof for your own personal use.

3. Prices And Payments

3.1 All prices indicated on each Product page are exclusive of applicable taxes. Prices are subject to change. However, such changes will not impact the price or the description of the Products for which you have already submitted an order.

3.2 Although we have taken reasonable care to reflect accurate prices on the Website at the time of publication, a small number of Products on our Website may be mispriced. Prices are confirmed when you receive your order receipt email outlining the charges (including delivery), which may be different than the price reflected on our Website.

3.3 You may pay for your order using the payment methods available on the Website, such as credit or debit cards, UnionPay, and PayPal.

3.4 We take reasonable care to make our Website secure. All credit and debit card transactions on our Website are processed using Adyen, a secure online payment gateway that encrypts your card details and securely stores them. These details will be fully encrypted and used only to process card transactions that you have initiated, to issue a refund in case of return or unavailability of the Products, or to report cases of fraud to governmental authorities.

3.5 Should your payment fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly, as Bally will be unable to assist you with these types of payment failures.

3.6 Payment will be 'reserved' or 'frozen' by your card issuer when you attempt to/make a purchase on the Website. The price for the purchase of Products and the corresponding costs for shipping and delivery, as indicated in the order receipt email, will be charged to your chosen payment method only when the purchased Products are actually shipped. In Store orders made on your behalf will be debited immediately regardless of whether the items are in stock or being delivered at a later date.

3.7 To ensure that your credit or debit card is not being used without your consent, Bally will validate your name, address and certain other personally identifiable information supplied by you in placing the order through services offered by Adyen.

3.8 Bally reserves the right to implement any additional and/or other payment security system from time to time.

3.9 Refunds, for whatever reason, of any payment received by you will take place using the same method of payment you chose during the check-out procedure and cannot be amended after your order has been placed. Bally will not be responsible for any delays beyond its control, including without limitation delays caused by the method of payment/refund or those attributable to the card issuer.

4. Shipping And Delivery

4.1 For specific shipping and delivery details, the information provided in the below section forms an integral part of the Ts&Cs and is hereby incorporated by reference.

4.2 Delivery from this Website is restricted to physical addresses in the Country. In addition, Bally cannot be held responsible for unanticipated delivery delays beyond Bally’s control.

4.3 Bally is able to deliver to P.O. Boxes, APO/FPO addresses.

4.4 The Order Status Update will contain information on the carrier and the associated tracking number(s) once your order is dispatched.

4.5 Currently, Bally carriers are able to deliver only Monday to Friday (excluding national holidays), during local business hours.

4.6 We will make reasonable efforts to deliver the Products by the estimated delivery date indicated in your order form and during your checkout. However, such delivery date is not binding and Bally will not be liable for any delay in delivery.

4.7 All shipments will require a legible signature of the customer upon delivery.

4.8 Upon delivery, it is the customer's responsibility to ensure that a package customer is signing for is without damage, visible alteration or wet. Any such defects should be reported when you sign for the delivery.

4.9 Upon full and correct payment, delivery, and signature for a package, the associated Products will become your property and you will become fully responsible for the Products.

4.10 If you order Products from our Website for delivery to one of the international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

In the event that we are unable to deliver the Products to you within 30 days from the conclusion of the contract, you are entitled to terminate the contract and to request the full reimbursement of your order.

5. Right Of Withdrawal / Returns Policy

5.1 As a consumer, you may cancel your contract in relation to Products purchased on the Website, without any penalty, by either contacting Client Services on +65 6688 7148, email: . You have fourteen (14) days from delivery of the Products to submit your returns request.

5.2 More details of your right of withdrawal, terms and conditions applicable thereto and explanations of how to exercise it are provided in the Confirmation and in Return Policy.

6. Warranty

6.1 Bally warrants to the consumer that the Products that we deliver from this Website comply with the specifications for Products set forth on the Website and are free of material defects and workmanship errors (the 'Warranty') for a period of Twenty Four (24) months from the date of delivery.

6.2 Details regarding how to exercise rights under the Warranty and to return Products that do not conform to the Warranty are provided in the Warranty Policy.

7. Client Services

7.1 Client Services will be able to assist customers with requests for information, assistance on orders, shipping, refunds and returning Products purchased on the Website. Client Services can be contacted through the online form available at the top of this page.

8. Limitation Of Liability

8.1 The Products displayed on the Website may not exactly correspond to the real items in terms of image, dimensions and colour depending on your Internet browser and/or your monitor quality.

8.2 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.

8.3 Except for cases of gross negligence and fraud, in no event will Bally and/or its affiliate be liable to the buyer for lost profit or any damages of any nature arising out or related to these T&CS and/or in connection with third party claims raised against the purchaser of the Product.

8.4 If we fail to comply with these T&Cs, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

8.5 Although we have taken all reasonable care that the information contained within the Website is accurate at the time of publication, no representation or promise (including liability towards third parties), expressed or implied, is made as to its accuracy or completeness or fitness for any purpose by us or our group companies.

8.6 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.7 The total amount of Bally's liability in respect of the purchase of Products under these T&Cs is limited to the amount paid by the buyer for the purchase of the Products.

8.8 Liability based on statutory provisions protecting consumers shall remain unaffected.

8.9 Although we have taken all reasonable care that the information contained within the Website is accurate at the time of publication, no representation or promise (including liability towards third parties), expressed or implied, is made as to its accuracy or completeness or fitness for any purpose by us or our group companies.

9. Privacy

9.1 You will find information on how we process your personally identifiable information and on the security systems of the Website by clicking on Privacy Policy. We recommend that you read this carefully.

10. Assignment

10.1 Bally may subcontract the performance of all or any of its obligations under these Ts&Cs at any time without the consent of any buyer and may transfer these Ts&Cs (including without limitation a transfer resulting from a merger, divestiture, acquisition, change of control, corporate reorganization, or sale or lease of all or substantially all of our relevant assets or business) and/or the purchase contract entered into by and between Bally and the buyer, completely or partially, to any third party (including without limitation any affiliate of Bally), without the consent of any buyer.

10.2 The Customer must not assign or subcontract any right or obligation under these Ts&Cs without the prior written consent of Bally.

11. Force Majeure

11.1 In the event of strikes, difficulties or other events due to causes beyond the reasonable control of Bally which would influence the delivery of the Products, Bally shall be authorized to postpone deliveries or to cancel them.

11.2 We will not be liable for any failure, any suspension or any termination of access to the Website arising out of any event beyond our reasonable control.

12. Our Contact Details

12.1 Our contact details are:

Bally Singapore Pte Ltd, 350 Orchard Road, #11-08 Shaw House, Singapore 238868


13. Entire Agreement, Amendments And Updates

13.1 These Ts&Cs supersede and replace all prior terms and conditions of sale associated with purchases made on the Website.

13.2 These Ts&Cs and all the other policies of the Website may be amended from time to time due to any new laws or regulations or other reasons. The new Ts&Cs and policies shall be effective as of the date of publication on the Website in relation to new orders placed after their publication.

14. Severance

14.1 If any provision of these Ts&Cs shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Ts&Cs which shall remain in full force and effect.

15. Governing Law And Jurisdiction

15.1 These T&Cs and the other policies of the Website shall be governed by and interpreted in accordance with the laws of Switzerland. Disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the court of Lugano, without affecting the consumer's right to start a claim before the courts of the place of residence.

These General Terms and Conditions of Sale are subject to updates and amendments from time to time. The version published on the Website is the version currently in force. The purchase of the Products is subject to the General Terms and Conditions of Sale which are placed on the Website at the date of your submission of the order form.

The effective date of these General Terms and Conditions of sale is 1st July 2014.


Conditions of Use

Welcome to our website located at (the 'Website'). These General Terms and Conditions of Use (these 'Terms') govern access to and use of the Website. Please read these Terms carefully. By accessing or using the Website or by purchasing any product on the Website, you agree to be bound by these Terms. If you do not agree to all or part of these Terms, you are not permitted to use our Website. This website is managed and maintained by Bally Australia Pty Ltd., with registered office in Sydney. Suite 1, Level 4, 99 Elizabeth Street, Sydney, NSW 2000, Australia.

These Ts&Cs hereby incorporate by reference our Terms and Conditions of Sale, Return Policy, Warranty Policy, and Privacy Policy. Bally may amend all or part of these Terms at any time. Any amendment of these Terms shall be posted for our users on the home page of the Website as soon as such amendments have been made and shall be binding as soon as you access the Website after they are amended. If you do not agree to all or part of these Terms, you are not permitted to use our Website.

The access to and use of the Website, including without limitation display of web pages, communication with Bally, downloading product information and making purchases on the Website, may be carried out by users of the Website exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. You will be liable for your use of the Website and its contents. Bally shall not be considered liable for any use of the Website or any of its contents made by its users that is not compliant with any laws and regulations, subject to Bally's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

1. Privacy Policy

We recommend that you read the Privacy Policy, which also applies in the event that users access the Website and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes the Website collects and uses your personal data.

2. Intellectual Property Rights

All content included on this Website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, "Content"), is the property of Bally and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Bally as the case may be.

Bally shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Bally shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Bally shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

3. Links to Other Websites

The Website may contain links to other web sites which are in no way connected to the Website or Bally. Bally does not control or monitor such third party web sites or their contents. Bally shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these web sites through the links provided on the Website and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. the Website provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When Bally provides links to other web sites, Bally does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users. 

After you submit a Submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of the Website. Bally reserves the right, at its sole discretion, to edit any Submission and to choose to include or not include such Submission in the Website. You acknowledge and agree that Bally has no control over, and shall have no liability for any damages resulting from, the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of the Website. 

Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #BallySelfeet hashtag in a post on Instagram tagging @Bally_Swiss or using the #ShoeTip in a Tweet on Twitter, tagging @Bally_Swiss (collectively, "Submissions") will be treated as non-proprietary and non-confidential. By transmitting or posting any Submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your Submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products. 

If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such Submission to use such third parties' names, images or likenesses and any other third party-owned elements as necessary in and as part of your Submission; and that your Submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of 'spam.' You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any Submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person's or entity's name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the Submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Bally is not responsible for, and has no liability for, any use of all or any part of a Submission by any third party. 

When you make a Submission using the #BallySelfeet in a post on Instagram or the #ShoeTip in a Tweet on Twitter, you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by Bally without restriction. You represent and warrant that your provision of Submissions complies with all applicable laws, rules and regulations, Instagram's Terms of Use, Twitter's Terms of Service and any third party agreements to which you are subject. You further irrevocably waive any 'moral rights' or other rights with respect to attribution of authorship or integrity of materials regarding any Submission. 

4. Disclaimers on Content

Bally has adopted measures to address accuracy of the content on the Website. However, Bally is not liable for the accuracy and completeness of the content, except for its liability for gross negligence and as otherwise provided for by the law. Moreover, Bally cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. Bally reserves the right to refuse content we consider to be abusive or sensitive from all forms submitted via the and regional websites. 

5. Governing Law

These General Terms and Conditions of Use are governed by Swiss law.


1. Scope and Consent

1.1 This privacy notice ('Privacy Notice') is applicable to the website (the 'Website') and refers to the processing of personal data during both the Website navigation by users who only consult the Website and the interaction with the services and features offered through the Website (including the online store) by users who freely provide their information by filling in specific forms and/or via email in order to access reserved sections within the Website or receive newsletter and/or commercial and promotional information. If the user is purchasing as a guest customer we will not process his data for profiling purposes.

1.2 The Privacy Notice specifies the identity of the data controller that controls and manages the personal data collected and processed through the Website, and indicates which personal information is to be collected, the purposes and ways of processing and communicating to third parties the user's personal data, the security measures adopted in order to protect said data and the ways in which the user may check the data processing regarding his/her person and exercise his/her rights.

1.3 By using the Website, each user consents to our collection, use, disclosure, retention, storage, and transfer of his/her information as described in this Privacy Notice, the General Terms and Condition of Sale and General Terms and Condition of Use. If we update this Privacy Notice, we will notify users by posting a new Privacy Policy on the Website, and the new terms will be effective as of the date the new Privacy Policy is posted to the Website.

1.4 This information is provided solely for the Website and does not extend to other websites which the user may be able to consult via a link and/or activities offered by third parties.


2.1 The data controller of the Website is Bally Schuhfabriken AG ("Bally", "we", or "us"), with registered office in Via Industria 1, 6987 - Caslano (Switzerland).

As indicated in the General Terms and Conditions of Sale, the online store of the Website is managed by the company Bally Singapore Pte Ltd. Bally deals with managing sales and transactions carried out through the Website, such as processing orders, sale and delivery of products, processing returns and warranties and other activities necessary for the sale of products through the Website. For the managing and the implementation of activities required for the sale of products through the Website, Bally Singapore Pte Ltd. processes users data (including name and surname, address and user credit card details) acting as data processor.

3. Collection of Personal Information

3.1 User can browse our Website without telling us who he/she is or revealing any personal information about himself/herself. If user chooses to provide us with personal information for the user of our services and features offered through the Website, he/she is no more anonymous to us.

3.2 We collect the following types of personal information (collectively "Data") in order to provide you with the use of and access to our Website and/or the relevant e-commerce services and to help us to personalize and to improve your experience on the Website:

(a) Information we collect automatically: the computer systems and processing programs required to run the Website log, during their normal operation, certain data whose acquisition is automatic and inevitable (whenever Internet protocols are used) and which, for their own nature, may allow the identification of the users if they are processed and associated with other data owned by third parties, including, but not limited to, device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the Website, referral URL, IP address, and standard web log information, anonymous information collected through our use cookies and web beacons (collectively, "Surfing Data"). Bally collects Surfing Data exclusively for statistical purposes and in anonymous form in relation to the access of the Website and for purposes of monitoring the correct functioning of the Website and of enhancing the Website functioning and content.

(b) data provided voluntarily by users: personal information provided voluntarily by users via email, user interaction with the Website's features, requests for services offered by the Website, completion of specific forms to access reserved sections of the Website and to be provided with e-commerce service offered through the Website, including name, gender, email address, phone number, physical contact information, (depending on the service used), preferences, previous transactions with us (such as order history, customer account personal information) as well as your respective order details (product, size, number of order, price) and sometimes financial information, such as credit card and/or or bank account numbers, postage, billing and other information user provides to purchase products through the Website, as well as, additional personal information we may ask you to provide our services or to respond to your requests/inquires.

3.3 Minimum age limit

It is very important for Bally to protect the personal information of children. Although local laws and regulations have different definitions of children, we regard anyone under 16 years as a child. Children are not allowed to create their own user accounts without the consent of their parents or legal guardians. If you are under 16 years old, please purchase our products directly or indirectly through your guardian's account with the consent of your guardian. If we find that we have collected personal information about a child without the prior consent of a verifiable parent, the data will be deleted as soon as possible. If you have concerns about your child's privacy, or if you think your child may have entered personal data, please send an email to


4.1 The Website uses automatic systems of data collection such as cookies. A cookie is a device transmitted to the hard disk of an Internet user: it does not contain intelligible information but it allows linking between an Internet user and his/her personal data (such as, by way of example, user's IP address and other information about user's experience on the Website and his/her preferences expressed while choosing services and purchasing products offered by the Website) provided by the user on the Website. Cookies are disseminated by servers and no one may gain access to information contained therein. These information and data are gathered directly and automatically by the Website and are processed in a collective and anonymous way.

4.2 You can review our Cookie Policy for more information.


5.1 The submission of Data by the user is necessary to subscribe to the Website and to access the services and features offered by the Website and in the reserved areas, including the online store and the relevant e-commerce services. Failure to provide Data will prevent the user from accessing and using said services and features.

5.2 The submission of Data for marketing purposes is always voluntary and optional. Any non-submission of Data for such activities will have no consequence on the user's possibility to use the services and features offered by the Website.


6.1 Data shall be processed manually or with the aid of electronic tools for the following purposes:

(a) operations management of Website navigation and relevant access data;

(b) data security and Website security management;

(c) to provide e-commerce services offered through the Website;

(d) to provide other services requested by users as described when we collect the information;

(e) to prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use

(f) for market research and statistical processing; and

(g) to contact users for other purposes authorized by law.

6.2 Furthermore, with the user's consent that is free and optional, Bally may also process Data for purposes of defining individual or group profiles (user profiling) and for marketing purposes, notably to send to user, by electronic and other means, including but not limited to through newsletters, emails, text messages (SMS), multimedia messages (MMS) and/or instant messages (e.g. via applications such as What’s App, WeChat, etc.) information and updates on Bally products or initiatives, offers, exclusive sales, promotional campaigns and on the events, shows and similar events organized by Bally or to which Bally takes part to, including invitation to such event. The user may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the “unsubscribe” link in every commercial communication sent by Bally and/or other companies of Bally Group through email at

6.3 We do not sell users' Data to third parties for their marketing purposes without users' explicit consent. We may combine users' Data with information we collect from other sources and use it to improve and personalize our advertising and marketing to users.


7.1 Data collected will be stored and processed via an electronic system located in Bally and elsewhere in the world.

We retain your personal data for 7 years from the subscription date for the purposes specified in the paragraph 6. However, in some circumstances, we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

7.2 We protect users' Data by using technical and administrative security measures to reduce the risk of loss, misuse, and unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access controls.

7.3 We take steps to ensure that the Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy.


8.1 Data collected will be stored and processed via an electronic system located in Bally and elsewhere in the world. We retain your personal data for 7 years from the subscription date for the purposes specified in the paragraph 6. However, in some circumstances, we may retain personal data for longer periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements. After this period, your data will be permanently erased or otherwise rendered anonymous in an irreversible way.

8.2 We protect user's Data using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.

8.3 We take steps to ensure that the users' Data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Notice.


9.1 Data will be accessible within Bally organization by the internal and external personnel.

9.2 We may also share users' Data with:

(a) any other company within the Bally Group located in countries inside and/or outside of the European Economic Area ("EEA"). All security and privacy measures have been put in place at Group level in order to ensure an adequate level of data protection irrespective of the geographical location of each Bally Group company that is the receipt of the above mentioned Data. Members of Bally Group may use users' Data to send marketing communications only if users have consented to their services and will use users' Data in compliance with their respective privacy policies and applicable law;

(b) professionals, independent consultants, credit bureaus, banks and financial institutions, third party companies to which Bally may revert to in relation to performance of technical and organizational services as well as service providers under contract who help with our business operations (such as, but not limited to, Website operations, payment services, shipments, fraud investigations, bill collection, affiliate and rewards programs);

(c) other third parties to whom users explicitly ask us to send their information; this is the case for example when you make a direct request for customer support via our official social media and other digital communication channels; in such case your Data will be disclosed with other third party business entities responsible for such third party platforms (such as WhatsApp, WeChat etc.) and their terms and conditions and privacy policies will apply to the processing of your Data by them. Make sure you read and understand the applicable terms and conditions and privacy notice of each such entity, before choosing to use these communication channels.

(d) law enforcement or regulatory agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through the Website that may expose us and/or the user to legal liability;

(e) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Notice with respect to users' Data.

9.3 The aforementioned subjects that receive user's Data will process them as data controllers or co-data controllers, data processors and/or persons in charge of processing Data as the case may be, for the same purposes above specified and according to applicable data law protection. The list of data processors and the subjects to which Data may be communicated will remain at user disposal upon request at Bally.

9.4 If users' Data will be used or disclosed for any purposes not set out in this notice, they shall receive prior notification. Data will be transferred to extra EEA companies of Bally Group with the user's consent which id free and optional.


10.1 Users may have the following rights, in accordance with the applicable data protection laws:

(a) To withdraw consent at any time, if we are processing your personal information on the basis of consent,

(b) To access and/or update the data that Bally holds about you,

(c) To request that Bally rectify or erase your data,

(d) To request that Bally restrict the way it processes your data,

(e) To object to the way Bally processes your personal information,

(f) To transfer your personal information either back to you or to another individual or entity, and

(g) To express your point of view in the event of any individual decision having a significant impact on you being made by automated means about you and to request that such automated decision be reviewed by a human.

If you wish to exercise one of these rights, please write to us at Bally Schuhfabriken AG, via Industria 1, Caslano, Switzerland or send an email us at You also have the right to lodge a complaint with a data protection authority in your country of residence (all EU/EEA Data Protection Authorities’ contact details may be found here).

We will require appropriate evidence of your identity or to be provided with additional relevant personal information based on your relationship with us before we are able to act on your request in circumstances where the personal information, we have in our systems is insufficient detail to identify you or reply to your request.

If you would like, you can enable someone else to exercise your rights under this Privacy Notice on your behalf. We would call this person your Personal Representative. If your representative sends us a request to exercise your rights under this Privacy Notice, we may ask them to provide evidence that you gave them permission to make the request on your behalf. In that scenario, we may also seek to verify your identity directly and/or ask you to confirm the representative’s ability to act on your behalf.


11.1 We may update this Privacy Notice from time to time by posting a new Privacy Notice on our websites. When we update this Privacy Notice, we will indicate when it was most recently updated by changing the “last updated” date. Unless otherwise indicated, updates to this Privacy Notice are effective immediately upon posting. If we make a material change to our Privacy Notice, we may take reasonable steps to notify you, for example, by posting a banner or pop-up notice on our websites

This Privacy Notice was last updated on 15/11/2022.


Warranty Policy

1.1 Bally warrants to the consumer that the Products comply with the specifications and are free of material defects and workmanship errors for a period of twenty four (24) months from the date of delivery.

1.2 This warranty applies only to Products which are a) manufactured by or for Bally as identified by the 'Bally' trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from this Website.

1.3 In the event of alleged lack of conformity of a Product to the Warranty, in order to benefit from his/her rights under this Warranty Policy the consumer must notify Client Services by phone at +65 6688 7148 (+65 6688 7148) or by email at within a period of two months from the date on which he/she detected such lack of conformity. In any event, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Bally shall expire after twenty-six (26) months from delivery of the Product(s).

1.4 The Product(s) must be returned to Bally within 14 business days following notification to Bally of the damaged or defective Products.

1.5 Bally will examine all Products returned as damaged or defective and, in the event of a lack of conformity to the Warranty, will replace the Product or, if this is not commercially reasonable, refund the price paid.

1.6 Bally will refund the price and your costs of returning defective Products using the same method originally used by you to pay for the purchase. If the recipient of the Products indicated in the order form is different from the individual who made the payment for such Products, the amount paid for returned items shall be refunded by Bally to the individual who made the payment.

1.7 In the event that Bally finds no fault with the returned Products, you will be notified that the returned Products cannot be accepted and you may elect to have the Products re-delivered to you. If you do not accept re-delivery, Bally reserves the right to retain the Products and the purchase price.

1.8 This warranty does not apply (i) if the Product has been subject to faulty or improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the Product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the Products or other specific instructions from Bally; (iii) if the Product is damaged by misuse, abuse, negligence, accident, normal wear and tear or deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.

EU regulations

Our declaration of conformity documentation.


Care Labels

Product code
where can i find the product code ?
the product code is a seven digit number, which begins with "6". You will find your product code on the item's tag
Thank you for choosing Bally. We hope you enjoy your product. Born in the Swiss Alps in 1851, Bally is committed to quality and the longevity of its craftsmanship. Please find further information on caring for your item, so that it remains in exceptional condition for years to come.

Washing Labels